Generative AI is transforming how professional services are delivered, but how do people actually respond when a machine offers them expert advice? In the article “Beyond Algorithms: A Multifaceted Exploration of Trust, Confidence, and Blame in Generative AI-Assisted Advice”, researchers Nirmalee I. Raddatz, Paul A. Raddatz, Kehinde M. Ogunade, Sohee Kim, and Darsheika L. Williams […]
When the Algorithm Advises: How Users Trust, Doubt, and Blame Generative AI in Tax Decisions
